Privacy Policy

Effective Date: [5/12/25]
Last Updated: [5/12/25]

At Community Connect Behavioral Counseling, we are committed to protecting your privacy and safeguarding the information you share with us—whether you’re browsing our website, scheduling services, or receiving care.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit [www.ccbehavioralhealth.com] (the “Site”).

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, or any information you submit via contact forms or intake forms.
Protected Health Information (PHI): Any medical or mental health information you share during the therapy process, which is protected under HIPAA.
Usage Information: IP address, browser type, device type, referral pages, and browsing behavior on our website, collected through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

Respond to inquiries or service requests
Provide mental health counseling and telehealth services
Manage appointments and communication
Improve website functionality and user experience
Comply with legal and ethical requirements

3. How We Share Your Information

We will never sell your personal information. We may share it only:

With trusted service providers who support our practice (e.g., EHR systems, billing platforms)
If required by law (e.g., court order or to prevent harm)
With your written consent

4. HIPAA Compliance

We comply with all applicable Health Insurance Portability and Accountability Act (HIPAA) regulations when handling PHI. All telehealth services are delivered using secure, encrypted platforms that meet HIPAA security standards.

5. Security

We take reasonable administrative, technical, and physical measures to protect your information, including:

Encrypted telehealth and documentation platforms
Secure email and scheduling systems
Internal safeguards against unauthorized access

6. Your Rights

You have the right to:

Request access to your personal or health information
Request corrections to inaccurate data
Withdraw consent for data processing (as legally permitted)
File a complaint if you believe your data has been misused

7. Cookies and Website Tracking

Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to collect usage data. You may adjust your browser settings to disable cookies if preferred.

8. Third-Party Links

This website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.

9. Children’s Privacy

Our services are not intended for children under the age of 13 without parental consent. We do not knowingly collect information from minors without proper authorization.